Privacy Policy

This Policy uses Platform, Company, Business, Customer, User, Personal Data, Processing, Transaction Data, Verification Data, Trust Score, Business Intelligence, and Service Provider as defined terms relating to Joe Praise Smart Hub and its operations.

Joe Praise Technologies Limited is the data controller for Personal Data processed through Joe Praise Smart Hub. Its registered office is 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE.

We may collect account and registration information; Business onboarding, ownership, registration, licensing, tax, address, and Verification records; Transaction and payment information; communications; Platform usage and technical information; and media or other uploaded Content.

Payment providers process payment credentials under their own controls. We may receive Transaction status, amounts, identifiers, refunds, disputes, chargebacks, and related operational records.

Personal Data may be used to create and secure accounts, onboard and verify Businesses, operate listings and Transactions, provide support, communicate service information, prevent fraud, maintain Trust Scores, conduct analytics and business intelligence, improve features, enforce policies, and meet legal obligations.

Processing may rely on consent, performance of a contract, compliance with legal obligations, legitimate interests, protection of vital interests, or another lawful basis available under applicable data-protection law.

We may send onboarding, account, payment, security, support, policy, and Transaction communications. Marketing messages are sent where lawfully permitted, and Users may use available unsubscribe or preference controls.

Providers may include Firebase Authentication, Stripe, PayPal, DigitalOcean, MongoDB Atlas, Cloudinary, Twilio SendGrid, Brevo, Google Analytics 4, Microsoft Clarity, Meta Pixel, and other operational partners. Providers process information under their own terms and applicable contractual safeguards.

Analytics and monitoring technologies may help us understand usage, traffic, feature interactions, conversions, advertising performance, onboarding, errors, and Platform performance. Information may be aggregated or de-identified where reasonably possible.

Automation, artificial intelligence, machine learning, and business-intelligence tools may support fraud detection, moderation, Verification, Trust Score governance, recommendations, security, and operational decisions. Significant decisions remain subject to applicable legal safeguards.

Information may be shared with authorised providers, payment and Transaction participants, professional advisers, regulators, law-enforcement bodies, courts, or parties to a corporate transaction where lawful and necessary. We do not permit providers to use Personal Data outside authorised purposes.

Where Personal Data is processed outside the United Kingdom, the Company uses lawful transfer mechanisms and appropriate safeguards as required by applicable law.

We use reasonable technical and organisational controls designed to protect confidentiality, integrity, availability, authentication, access, infrastructure, monitoring, backups, and incident response. No online system can be guaranteed completely secure.

Information may be processed to detect suspicious activity, prevent fraud and abuse, protect accounts and Transactions, investigate policy violations, support disputes, and preserve marketplace integrity.

Personal Data is retained only as long as reasonably necessary for services, contracts, legal and tax obligations, security, disputes, fraud prevention, policy enforcement, and legitimate business needs. Retention periods vary by data category and may be extended by a legal hold.

Subject to applicable law, Users may request access, rectification, erasure, restriction, portability, objection, withdrawal of consent, or review of certain automated processing and may complain to a supervisory authority. Identity verification may be required.

Cookies, pixels, analytics, and related technologies may support authentication, security, preferences, Platform functionality, analytics, performance, and lawful advertising. Further information appears in the Cookie Policy.

External services and links operate under their own policies. The Company is not responsible for independent third-party privacy or security practices.

The Platform is not intended for children under 18, and we do not knowingly collect their Personal Data. Suspected child data should be reported for appropriate action.

Users must provide accurate information, protect account access, respect the privacy of others, and process any Personal Data obtained through the Platform lawfully and securely.

This Privacy Policy may be updated periodically. Revised versions may be published with a new effective date, and additional notice may be provided where required.

Joe Praise Smart Hub is operated by Joe Praise Technologies Limited.

Registered Office: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE

Support: support@joepraisesmarthub.co.uk

Onboarding: onboarding@joepraisesmarthub.co.uk

Legal & Compliance: legal@joepraisesmarthub.co.uk